Customer support
Inbound voice, chat and email handled in your brand's voice — from first question to resolution.
- Inbound voice & callbacks
- Live chat, WhatsApp, email
- Complaints & escalations
Contact center · Istanbul, Türkiye
Every call,
a step forward↗
Alqabida runs customer support, technical helpdesk, lead generation and customer training for growing brands — multilingual teams working from Istanbul, serving clients and growing brands worldwide.
24/7Follow-the-sun coverage
Voice · Chat · EmailOne team, every channel
EN · TR · ARNative-speaking agents
Live queueIstanbul hub · UTC+3
Billing questionVoice · agent connectedLIVE
Router setup — tier 2Technical support · remote sessionTR
Order statusWhatsApp · resolved in chatAR
Demo request qualifiedOutbound · synced to CRMEN
Onboarding webinarCustomer training · 18 attendeesDE
New lead bookedHanded to your sales team
Ticket resolvedFirst contact, no escalation
One hub, three continents in working hours
LondonUTC+0
BerlinUTC+1
IstanbulUTC+3
RiyadhUTC+3
DubaiUTC+4
What we do
Your front line, fully handled.
Pick one service or combine them. Every program gets its own trained team, written playbooks and a weekly performance report.
Technical support
Tier 1 and tier 2 helpdesk for software, devices and platforms, working inside your ticketing tools.
- Troubleshooting & remote sessions
- Ticket triage and routing
- Knowledge-base upkeep
Lead generation
Outbound and inbound teams that qualify prospects and book meetings straight into your CRM.
- Lead qualification & scoring
- Appointment setting
- Re-engagement campaigns
Customer training
Onboarding calls, product walkthroughs and live webinars that turn new users into confident ones.
- 1:1 onboarding sessions
- Group webinars
- Training material & FAQs
Retention & surveys
Proactive conversations that reduce churn, recover customers and uncover the reasons behind every decision.
- Win-back campaigns
- Renewal reminders
- CSAT & NPS surveys
Quality & reporting
Clear scorecards, call reviews and weekly reporting that turn every conversation into a learning loop.
- Quality monitoring
- Custom KPI dashboards
- Weekly improvement plans
How it works
Live in weeks, not quarters.
A focused launch process gets your dedicated team trained, tested and confidently speaking to customers fast.
Discover
We map volumes, channels, languages and the outcomes that matter.
Build the playbook
Together we document workflows, voice, escalation paths and knowledge.
Pilot
A small trained team goes live with close QA and daily calibration.
Scale
We expand coverage, improve performance and report every week.
Why Istanbul
Where global businesses connect with customers worldwide.
Istanbul gives your customers a team that understands international markets — culturally, linguistically and operationally.
- World-class service standards, global market understanding
- Deep multilingual talent pool in one location
- Overlapping working hours across major global time zones
- Cost-efficient without compromising quality
3+Core languages from day one
12hDaily global time zone overlap
24/7Coverage available
1Accountable, dedicated team
Capabilities
Built for fast-moving teams.
Flexible people and proven operating rhythms for the moments when customer experience matters most.
Join Alqabida
Do your best work in the city that connects worlds.
We are building multilingual teams of curious problem-solvers. If you care about people, clarity and getting things right, we want to hear from you.
Modern Istanbul officePaid product trainingClear growth pathsInternational teams
Open roles
Let's talk
Tell us what your customers need.
Share your channels, languages and expected volumes. We’ll reply within one business day with the right next step.
Emailhello@alqabida.com
Phone+90 212 555 01 90
Istanbul hubŞişli, Istanbul, Türkiye
Ready to move every conversation forward?
Tell us what you need. We’ll shape a practical, dedicated customer operations plan around it.